Provides clients, families and other referral sources with one central phone number to call directly for information and self-referral to various mental health and addictions services in the St. John’s region
Community agency led by people who live with mental illness/mental health issues. CHANNAL offers one on one peer support, group peer support and public education and training.
The Warm Line is a non-emergency, non-crisis telephone support and referral service. People with lived experience receive training to operate the service.
Children, youth and young adults can text ‘TALK’ to 686868 to a trained volunteer Crisis Responder who will help with any issues – big or small. The service is free, confidential, and available 24/7.
Doorways provides rapid access to mental health and addictions counselling services ‘one session at a time’. While most locations offer a walk-in service, some locations provide same-day, next day, or appointments by phone. Walk-in counselling services are available without an appointment or referral.
If further counselling is required, staff will work with you to provide access to additional services and supports.
Doorways is not an emergency service. In an emergency, call 911 or the Mental Health Crisis Line at 1-888-737-4668, or proceed to the nearest emergency department.
To find Doorways in your area, click on your region below or call 811 and a Healthline nurse will provide you with a contact number.
HealthLine is a free, confidential, 24 hour telephone line, staffed by experienced registered nurses in our province who can offer health advice, information and connect you to resources and local services. We are always there for you at 811.
Kids Help Phone offers free telephone and texting support to children and youth, 24/7 in French and English. Youth can be anonymous and will receive professional counselling, information and referrals. Call 1-800-668-6868, visit KidsHelpPhone.ca for online resources or download the Always There App.
Mental Health and Addictions Systems Navigator
Are you having difficulty navigating the system or connecting with a service? Our Navigator is a central point of contact for individuals, family members and stakeholders throughout the province to:
- Problem solve so that you can figure out next steps
- Consider options and find the right mental health or addiction service
- Get help in making connections
Call 752-3916 or 1-877-999-7589; VRS calls are welcome
Call now if you feel like you are unable to cope, are thinking about suicide or if you are unsure where to turn for help. The Mental Health Crisis Line is a free, confidential service for individuals, family and friends. The crisis line is province-wide, 24 hours a day.
Call province-wide for 24/7 support and information if you have been impacted by sexual violence.
A provincial phone line is now available for those receiving Opioid Dependence Treatment, for those seeking support for their opiate use, for their families and for health-care providers.
The Provincial Opioid Dependence Treatment line will help individuals navigate the system and connect with opioid addiction support and services.
The line will operate from Monday to Friday, 8:30 a.m. to 4:30 p.m. and can be reached by calling toll-free at 1-844-752-3588.
Support is available to women experiencing domestic violence. If you would like help with safety planning, or just to talk, there are women’s centres in nine regions of the province. You can contact the one nearest you. If you are ready to leave a situation of domestic violence, there are Transition Houses all across the province who provide shelter to women and children fleeing violence. You can contact the provincial Transition House crisis line. If you are in immediate danger, please call 911
The Recovery Centre in St. John’s is open to anyone in the province who is 16+ and needs help while withdrawing from alcohol, drugs and/or gambling. (You may remember this service as “detox”, but things have changed). We now have around-the-clock nursing support and can provide medication to help with your withdrawals as needed. Once you start to feel better, we have a counsellor and meetings to support you as you begin your recovery.
The Smokers’ Helpline is a free, confidential service providing information, resources, advice, support and motivational counselling while you are working toward being smoke free. We also have a text message support program where you can receive a text per day for 12 weeks.
Provides peer support, education, information and hope for individuals recovery from addiction.